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Guest Message by DevFuse

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Brake Failure

brakes warranty

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5 replies to this topic

#1 JNV

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Posted 09 March 2019 - 12:23 PM

Hi All,

I have recently experienced random brake failure on my '15 NV3500 w/ just less than 50Kmi.  This has happened twice in the last 2 months and, of course, the dealer cannot replicate.  The second time, we got the event on dashcam.

 

Basically, brake pedal maintains normal pressure but the vehicle does not slow at all.  There is a vibration that occurs while the brakes aren't working that I suspect is related to ABS.  I would have expected a brake system to fail safe vs catastrophically, so this behavior is a little bizarre to me.

 

I contacted Nissan Consumer Affairs and their position is that if the dealer cannot duplicate the problem, their process does not allow them to do anything else and that I should bring the van back to the dealer if this happens again :doh: .  This response seems like a fairly high risk and tone deaf position for Nissan take on a critical safety system especially in light of the recent issues with their Muranos.

 

Van is still at the dealer for close to 2 weeks now (and no loaner!  :(  we've been ferrying 6 kids via multiple trips in a single car ).  The dealer did say someone else brought their NV3500 for the same issue and they said it was just a fluke -- it's starting to look a lot less like a fluke from my perspective.

 

Mainly just wanted to get this out there in case anyone else was having this issue.  I took to Twitter to see if I could get someone at Nissan Corp to inject a little pragmatism into the bureaucracy and also filed an NHTSA complaint.

 

I'm an electrical engineer and usually do all my maintenance/repairs, although I have never touched the van since it's still under warranty; I am half inclined to bring the van home and work on it myself.... 

 

Anyone think of anything else I can do???

 

Thanks

Jason

 



#2 Firefight100

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Posted 09 March 2019 - 03:06 PM

They should be able to put data from the BCM to show what is happening.  Have they?



#3 JNV

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Posted 09 March 2019 - 03:09 PM

The problem is that it's not throwing a code, so without duplicating the problem, I don't know what useful data they will be able to get

#4 radin2son

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Posted 09 March 2019 - 08:44 PM

You eventually were able to brake? How?

So far, you have done all you can with Nissan until they are able to replicate what happened. Not likely, unless they drive it like they own it. Keep this thought for later.

If Nissan doesn’t consider this a problem, it could be costly for you to diagnose and replace part by part to get it fixed?

Back to “owning it.” Do you really want to drive this? At some point, I would consider trading it in on a new NV. If it sits at the dealer where you bought it, go for a trade in value for an NV without this issue. After all, Nissan says 2 are not a problem. At least, they haven’t told you poor braking is normal.

Filing a complaint with NHSTA helps. The only other NV brake issue was someone whose NV took too much road, in the opinion of the driver, to stop before colliding with another vehicle. The air bags didn’t deploy, which seemed to be the main concern.

Edited by radin2son, 10 March 2019 - 01:02 PM.


#5 JNV

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Posted 10 March 2019 - 03:26 PM

So, my wife was driving and she said braking started to work when the abs kicked on... Probably 2-3 seconds after pushing down on the brake pedal.

It will certainly be expensive to fix, though I can do all the work. However, considering the cost of a rental, that adds up too. At least while I have the vehicle, I will know some sort of troubleshooting is going on vs just waiting to duplicate. Even if the incident is duplicated, without a cel/abs code, I don't get the feeling the dealership will do anything.

I did finally get a response from Nissan on Twitter... They said go to another dealership. The next closest dealership that services the NV3500 is 1.5 hrs away.

Edited by JNV, 10 March 2019 - 03:27 PM.


#6 radin2son

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Posted 10 March 2019 - 04:49 PM

ABS has its place but not this way.

If you aren’t a risk taker, will Nissan “Twitter” approve paying upfront for a tow to the other dealership? Your insurance? If it becomes a warranty/recall fix, they should cover this retroactively. Nissan did reimburse us for a sensor fix after the warranty expired that had been documented during the warranty period.

If you do the diagnostics and find something wrong, will Nissan’s warranty kick in? I would check the warranty manual or contact Nissan “Twitter” if it is not clear. Maybe someone else on the forum knows.

Good luck.
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