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Guest Message by DevFuse

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Nissan Commercial Not returning calls


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63 replies to this topic

#61 Daniel Strange

Daniel Strange

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  • Region:U.S., Mountain
  • LocationLehi, UT
  • Model Year:2015
  • My NV:NV Passenger
  • Current Vehicle:NV3500 SV HD Passenger

Posted 28 January 2017 - 03:08 PM

I wish there was a way to talk to the factory!  I have an issue posted on the Manual Shift thread, but Nissan Consumer Affairs is a joke!  They go back to the dealer you have issues with to have them fix their issues, and since they are all independently owned, they ignore what Nissan says.  Long story short, Nissan Consumer affairs still sucks and will not try to make the customer happy.



#62 radin2son

radin2son

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  • 1,215 posts
  • Region:U.S., Mountain
  • LocationTucson AZ
  • Model Year:2012
  • My NV:NV2500 HD Cargo Standard Roof
  • Current Vehicle:2012 NV 2500 poptop Sportsmobile (SMB) and 2017 VW Tiguan Limited fwd

Posted 28 January 2017 - 07:56 PM

It is what it is as they say and has not changed for the better. Stick with it and make sure there are no catastrophic issues with your NV.

At this point, you seem to want 2 things: oem rims and tires and for them to take your van back. They may go with the first but you are not likely to get very far with the second...

If you get nowhere, contact Utah Consumer Protection if there is one.

One thing you may want to try. Tim Dahle, the owner, probably has an ego and is all over social media. Find him and let him know what is going on. Neither the general or service managers will have conveyed your displeasure.

To think, it was not long ago that we had to do this with ink and stamps... progress.

#63 wollip

wollip

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  • Region:U.S., Mississippi Valley
  • LocationArkansas
  • Current Vehicle:NV 2500 S V-8

Posted 30 January 2017 - 10:49 AM

Daniel,
We each have different experiences and I guess that helps the world go around. Sorry that yours have been mainly negative.

When I was working thru my manual shift mode issue, I had nothing but positive experiences all the way around.

The dealership (North Point Nissan) directed me to Nissan Commercial Affairs. NCA was always courteous and patient. The agent seemed to take a "let's see what the dealership can do" approach. The agent always called me back when promised/ as promised.
The dealership at one point provided me with a loaner car for nearly a week. The dealership brought in a regional tech at another point in the process.
Everyone I dealt with was just plain nice to talk to - and they stuck with it until we finally had an answer.
So, just saying, we can't paint things with too broad a brush - negative or positive. Experiences vary.

Best of luck with your problem.

#64 radin2son

radin2son

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  • Nissan NV Member
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  • 1,215 posts
  • Region:U.S., Mountain
  • LocationTucson AZ
  • Model Year:2012
  • My NV:NV2500 HD Cargo Standard Roof
  • Current Vehicle:2012 NV 2500 poptop Sportsmobile (SMB) and 2017 VW Tiguan Limited fwd

Posted 30 January 2017 - 11:44 AM

Wollip, I agree with you that Nissan Consumer Affairs can do the job, but they are inconsistent. I had such an experience that ended well.

I also agree you need to find the right service department no matter how far away or get to know the service manager. There is no reason or obligation to use the dealership that sold the NV. This is the main reason I wouldn't buy the lifetime maintenance from a dealer when it can only be used at that dealer. Same for the rewards program that is dealer specific.

Daniel appears to have what he needs to get this resolved, short of a new van. Maybe he will get the powertrain warranty extended.

This is off topic, but I wondered why a dealer doubled the powertrain warranty to get a sale as someone posted. Most of us will be into another vehicle long before that.






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