Same thing happening with my 2016. Dealer "can't replicate problem" I put the key in turn it, no noise just all the lights. I take it out, put it back in and turn it then I get lights and cranking but won't turn over. I have to take the key out and put it in again to get it started. I can turn the key as many times as I want it won't go to the next step until I take it out and put it back in.