I have a new 2019 nv3500 cargo 5.6l high roof I'm at 2000 kms .
The first week I had it it was great , I didnt reset the trip odometer but the van had 230 kms on it and it was at over 800 kms when I next filled it up so I'm guessing I got about 600 kms per tank, i was pretty happy about that. Van was loaded with all my tools.
After the first week I started noticing a knocking sound, more of a clicking really, I just assumed it was a bad pulley run by the accessory belt , since i dont have a local nv dealer close to me and since I needed the van i kept using it .
After a couple of gas fill ups I knew something was wrong , hoping maybe because u can literally see the gas gauge drop . I started keeping a record and I was getting 240 to 260 kms per tank ... I started trying to drive it easier, started having my crews pick up the materials in our other vehicles to keep a consitant weight (approx 600 lbs with shelves and tools ) no ladder rack) and it stayed consistent around 240 kms .
I brought it in for service , after a week and a half they changed both the air conditioning compressor and the fan clutch and can not find the source of the knocking . The knocking goes away with the accessory belt off .
I think the fuel consumption and the knocking are related but all their diagnostics show the engine performing 100 % ., they are convinced it's just a minor issue that they will get to the bottom of and want me to keep a milage log to show the fuel consumption . I dont completely disagree but I'm hoping there's a bigger issue here as this thing is a fuel pig.
I was hoping someone here may have had a similar issue they could share with me , and someone with a 5.6l high top who could share has milage info to see if this is normal or not..