BigD

I contacted Nissan direct, and explained the situation. They gave me a case number and the regional office is going to call me by the end of the business day tomorrow.

Went to the Nissan dealer yesterday. They determined it burned just under 1 quart of oil in 1,000 miles. They said this was within normal specs. I argued with them, that this is burning more than 1 quart of oil. They are going to submit the documentation of this issue to Nissan and call me today with the next step. He said they may want you to bring it in and we will be checking other components, but he said you may need to drive it another 1,000 or 2,000 miles before we can get evidence that it's burning more than 1 quart of oil. So basically I need to waste more of my time , fuel, and wear on the vehicle driving it thousands of miles for an issue with a vehicle they sold us. That is unfair and not right. I couldn't find anywhere where in the owners manual where it says an exact amount of oil consumption is normal. All it says is " It is normal to add some oil between oil maintenance intervals or during the break-in period, depending on the severity of operating conditions." Some oil in my opinion would be a 1/2 a quart or less between the recommended oil change interval, not 1 quart every 1,000 miles. Both the service manger and sales manger said they would work with us to make it right. Sales Manager said he would trade us back the 2017 Toyota Sienna we sold them, but it may not be an even trade, meaning we may need to pay to get it back. Definitely not satisfied with ether of their answers, but I'm at their mercy with a used vehicle. At least they confirmed that it is still under warranty. The problem is proving it to Nissan that there is something wrong , so we can get a new engine.

I will try to update this post once I receive a solution. Thanks for the info!

Here is my Dipstick Comparison from the day we started the consumption test to after driving 711 miles last weekend. Left is from 6/3/21 and right is from this morning 6/7/21. I called them this morning and they said to keep driving till we hit 1,000 miles.

Thanks for the reply radin2son! I confirmed with Nissan directly that it is still under the 5 year or 100,000 mile powertrain warranty. Expires 8/17/22. We also got an extended warranty when we purchased it. Carfax doesn't show any issues at all with this vehicle. Regular services items are the only items reported.

Hello, I'm new to Nissan and to this forum. I've owned Toyota vehicles up to this point. We recently purchased a used 2016 NVP 3500 HD SL that only had 40,837 miles on it. I purchased it 5/12/21. On 5/22/21 we took it for a road trip to Florida from New Hampshire. it was approx 3,000 miles round trip. During the round trip I had to add approx 10 quarts of oil. I brought it to the Nissan dealer we bought it from the next day after getting home. They ran tests and couldn't find any leaks or issues. We are currently performing a 1,000 mile oil consumption test. Anyone experience an issue similar to this?

Did you ever get this resolved? I have a 2016 NVP as well, and the same issue happened.Currently dealing with the original dealership who sold me the vehicle. They are having me do an oil consumption test.