60,000 miles or 48 months service

[radin2son]

Took our NV in for the 60k service this morning. The standard service is in the manual. It includes replacing brake fluid. General maintenace guidelines recommend the following optional service at 60k: replacing the transmission fluid and drive belts. No need (?) to flush the transmission, but they did this ($35) anyway. Adding the optional service and synthetic oil brought the total cost to $694.(No where near what a Sprinter would cost.)

 

Everything else checked out fine. Transforce tires hanging in there, but will need to be replaced before the next long trip. Reliability!

 

NVP SL (x3) are the shuttle vehicles for the 5 or so dealerships Jim Click owns. Never seen a NVP this close up or ridden in one. "Very nice (as the driver indicated) truck."

Edited December 17, 2016 by radin2son

[radin2son]

Not again! Tires rotated, psi not adjusted.

 

Right after the 30k service, started a trip with 80 psi in front and 50 psi in rear.

 

Yesterday, I asked them to specifically check the psi since the weather colder and to check the psi in the spare. This morning, I checked the psi. 70+ psi in front and 40+ psi in the rear.

 

Called the service manager and brought it in. Once again, the only thing I know about yesterday's service is that they rotated the tires.

 

I guess the lesson learned is "carry a tire gage..." and check the pressure before you pay.

 

Or, find another dealer, with the closest being in Phoenix. My Independent VW mechanic will laugh and again offer to do the service.

[radin2son]

Spoke with the service manager prior to picking up/driving away in our NV. Explanation for psi screwup was the techs are not familiar enough with NVs to routinely think/adjust psi and tpms. I thought commercial dealers had NV specific techs as part of the package. A second explanation was most NV owners use the express service to get in and out. So no tire rotation.

 

He checked the psi just before I drove away but his gauge only went to 75 psi.

 

One thing I learned was that tech "computer" psi readouts are lower than a gauge and techs add 5 psi more than required, unless it is a NV and they add/subtract zero. In Wyoming, another dealer put in 3 psi more.

Edited December 16, 2016 by radin2son

[Ambulock]

I had May 10,000 mile service done a few months back, told them to check tires and fluids and fill as needed, and to fix 1 item. When vehicle came out and was told it was all done, I checked. They had to put about a gal of washer fluid in and fix the item I asked. I am at Nissan right now having 15,000 mile service done. Told service manager what I needed, he said it is always done for the service, I told him the tech did not check last time. Also, I checked in online last night for the service, I was told it didn't go through, then after a few min. He found it. Should be done within 30 min. So we shall see.

[radin2son]

What did 10k and 15k service cost? Or, do you have a service contract? I'm curious to see if service costs vary region by region.

 

Jim Click inTucson offers lifetime service contracts with new and used vehicles for vehicles purchased. Sounds free but it costs $999. I don't have this and wonder if it covers more than basic service. I would guess it wouldn't cover synthetic oil.

[Ambulock]

Honestly, $999, sounds good for life time. Both of my services cost about $68. I also told them to do a state inspection. Told them that the passenger mirror housing rattles, to tighten it up. Service manager said he just ordered a new one, and will call when comes in. I asked to check the alignment also, but their machine was down, I think tires just needed to be rotated. All in all this time they did a good job.

[radin2son]

Thanks.

 

Sounds about right for 10k. We paid $61 in Grande Prairie, Alberta in 2013 on our trip to Alaska. On our return, I "wanted" more than an oil change at 15k. Did I get it, up the... $337. Beware of the packaged service options and stick to the service manual. As my VW mechanic commented, it didn't hurt the vehicle, only my wallet. Other dealer oil changes were around $32 to $50. Several were free (don't remember why). 30k service was $688. At 50k I switched to synthetic at $95.

 

Prior to owning our NV, we took all our vehicles to our VW mechanic. Since he doesn't travel with us, we look for NV dealers. Consistent service and if something goes wrong you only have to deal with Nissan.

[Ambulock]

I still think if you can get a lifetime of services,(even if JUST oil changes) at $999, I don't think I would pass that up. I average 7-12 years per vehicle. I plan on keeping and using this van until I retire from this job(profession), I did look into somewhere (maybe nissian's web site), about average service cost, it steadily keeps going up with the mileage.

[mahu]

Nissan of Reno beat you all with respect to tire pressure screw up!

had tires rotated at 15,000.

Felt super hard and bumpy on drive home but then forgot about it for a few days.

Today I checked.

Front tires had 75 and 77 psi. Rear left had 78 and...wait for it...rear right had 95 (!!!) psi!

And this was done in Reno in 65 degree weather, i measured in 25 degrees in Tahoe which means those fools put close to 100psi into a tire rated for 80psi.

adjusted the pressure down to 50 in front and 80 in back, but of course now the TPM warning came on and tells me my rear tires are at 50...any idea how to reset the TPM so it reads the right tires front and rear?

 

Left a voicemail with the GM and will demand refund and free service. Took a couple of pics as proof. Anything else I should demand? Free service for life? ;-)

Edited December 19, 2016 by mahu

[mahu]

and another thought. Is that tire going to be ok or should we be concerned that its lifespan has been reduced? Drove approx 100 miles with the 95psi in it. Thanks!

[radin2son]

They had to work hard to get the pressure screwed up like that. It may be best for the techs to delegate psi checks to the person who puts the paper mats on the floor when you drop vehicle off for service.

 

I wouldn't be worried about that tire at all...

[mahu]

@radin2son so she we be worried or not?

[radin2son]

No worries. Too little mileage. At worst you maybe scrubbed a little more rubber off the center tread than normal over 100 miles.

 

The first time this happened to us at 30k, we drove from Tucson to Blanding, UT. Rear tires looked a little low but TPMS appeared to say the pressure was right on. System has to be reset to be able to tell tires are rotated.

 

No problem whatsoever with any of the tires. Even wear. At 60k, there is still 5/32 tread left. OK for here, but marginal to worthless where you are. Time to replace them...

[radin2son]

While adding a date to the 60k service in the manual, I noticed that replacing the automatic transmission fluid is not needed for NVs and 370Zs. Nice company we keep. On page 12, it is described as "maintenance free." Really? No where could I find when it should be replaced. They check it... For other vehicles towing,"using a camper" or driving on rough, muddy roads it should be replaced every 30k.

 

This would save $168 on labor and parts. The 60k should run $525 or so.

 

I'm inclined to replace it every 30k.

[mahu]

We'll see if this elicits any response from Nissan of Reno.

https://www.yelp.com/review_share/1I3SK8xjnI5-_k0dsVL0ZA/review/n21yPWt-Qj6n1-GPdonG-A

[radin2son]

It could be interesting but doubt they will respond.

 

If the Reno GM doesn't get back to you, contact Nissan Commercial customer service, or what every name they go by. You will have to call them, unless they added a written format. This process has been inconsistent at best.

 

I didn't contact them regarding the Jim Click Nissan psi/tpms screwup as I spoke with the service manager and he and the tech went over the service again. I did complete a negative evaluation that was emailed to me by the dealer. No evaluation request by Nissan, however.

 

If you do contact commercial customer support be sure to tell them this is not an isolated incident and give them whatever info you info you want from our experience x2.

[radin2son]

Received a survey request from Nissan today. I responded and included info regarding this being the second time the psi was screwed up, as well as it not being an isolated incident. Included the Reno dealership and the delivery of a new van with 70+ psi all around. Don't know how seriously Nissan takes these surveys.

 

Happy New Year!