Mack,
Just had this happen. When I looked through the manual on how it was connected, I found there is a small clip in between the straps that appears to be what is getting stuck. If you have a skinny long flat screw driver you can fix it. Start at the bottom underneath your strap. Start to insert the screw driver as you start lifting up on the strap. You will start to see the red light slowly showing more and more. Once it is fully showing you will here it click. You are now able to lift both straps and remove the seat. Hope this helps.
