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So I posted this in the older post but wanted to move to the appropriate forum based off of year. Update on my current situation: So, Friday morning I spoke with my Nissan dealership and I was told “it should be put back together later today, if not first thing tomorrow morning” The service rep then informed me that he would call me and let me know later today where we’re at. I did not hear from them later on Friday, nor did I hear from them on Saturday. I called this morning and of course can never get ahold of anyone. My wife stopped in there a d talked to the service manager who has not been helpful in this whole situation. The issue is that the dealership was unable to provide us with a loaner vehicle that could suit my wife and 5 children. So for the past month, we have been inconveniencing family in order to get a vehicle to transport our family. It has created tensions as my wife and I feel like we are burdening our family. Also, when the dealership tells us it will be back together today or tomorrow, our family is expecting to get their vehicle back. We have been told our vehicle should be done by this day on 3 or 4 different occasions now. I feel like customer service has been the least of their concern. I have a case open with consumer affairs but feel like that has gotten me nowhere. How to I get ahold of a regional manager or someone I can escalate this too. A lot of this hassle and the stressors could have been avoided had they provided us with a vehicle.

Hi I am Jenn, We got our nv passenger in October for our family of six and one big dog. We love to travel and take long road trips. Last year our trip to Yellowstone used every inch of our Mazda MVP and I even left an adult and the dog at home. So far we've really enjoyed it. We do seem to be having the obligatory sliding door issues but thus far that is our only problem. I was worried at how she'd be to handle but it's been no trouble!