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Jakerh22

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About Jakerh22

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  1. Jakerh22
    So Nissan called today and said it was the trans cooler that went bad. They said they have NOT touched any of that in previous work they did on the van. I’m no mechanic, but when they replaced the short block, and they tell me they had to take the front end off the van, you mean to tell me they could do all that without touching anything related to the transmission? Someone help me out here lol
  2. Jakerh22
    So I took it yesterday and they had the van for 6 hrs. Got the go ahead to pick it up. They said they reprogrammed the ECM and that it was running better. I drove it home and seemed to be running fine. My wife took it to the store last night. This morning I went to leave and put it in reverse and it wasn’t moving ?. I shut it off and walked around the front of the van and found the issue. Any guesses as to what this fluid is? ?. I’ll give you a hint, it’s red and usually is housed in the transmission ?. This is turning into a never ending nightmare
  3. Jakerh22
    The van is heading back to the dealership as the transmission is not shifting right. Imagine revving a manual to 3k before dropping the clutch. This has turned into a nightmare ?. If I had to guess, the transmission fluid had to be drained in order to replace the short block? Maybe fluid level is low or something else was not put back together right I’m hoping it’s something simple. ?
  4.    Local Apparent Friday reacted to a post in a topic: Engine knock and TSB warranty work
  5. Jakerh22
    Talked to the GM and voiced my frustrations. First person who seemed like they were actually listening. The engine knock is definitely not like it was but I still feel like it’s not the way a normal gas engine should sound. Still has a little diesel motor sound too it just not near as bad! ?.
  6.    Local Apparent Friday reacted to a post in a topic: Engine knock and TSB warranty work
  7.    radin2son reacted to a post in a topic: Engine knock and TSB warranty work
  8.    radin2son reacted to a post in a topic: Engine knock and TSB warranty work
  9. Jakerh22
    What’s really sad is the response to my review was directed to make it appear as if I was the unreasonable one and just complaining. Not ONCE did they offer to reach out and try and make this right. The response was not truthful. I ended up deleting my review. They don’t even deserve a 1 star review of that’s the way they treat their customers.
  10. Jakerh22
    You know…I typically don’t give bad reviews. I am an easy going person and I am non confrontational. Seeing how much this whole process upset my wife because of trying to find a ride for herself as well as our 5 children was frustrating. Trying to help us figure out a vehicle was the least of their concerns. And hearing about the interaction from the service manager and the way he treated my wife had my blood boiling. I did leave a review and the response…well let’s just say it was typical Yark Nissan style response. Not helpful and full of lies.
  11. Jakerh22
    Van is done. Got it back and engine knock is gone. I have a 12 month/12k mile warranty. This whole process left a really bad taste in my mouth. Consumer affairs was no help. They are just as bad as the dealership when it comes to communication. Can’t get ahold of them and they never return voicemails. I wish I knew how to move up the chain of command. Very unprofessional how the dealership handled this.
  12.    radin2son reacted to a post in a topic: Engine knock and TSB warranty work
  13. Jakerh22
    So Nissan called this morning and said it’s finished. 4 weeks later ?. I would feel more comfortable if there was some kind of warranty. My 5 year manufactures warranty is up in December. My concern is with all the issues they had after swapping out the short block, something obviously wasn’t put back together properly.
  14. Jakerh22
    I would like to keep the van. My wife would not want to part with it. Even in the current market I would do it in a heart beat but my wife doesn’t feel the same way. We have been a huge help to so many people with the extra space. I wouldn’t want to take that away from her as it brings her joy being able to bless other families. In regards to the proper thread, did I not move it to the right forum?
  15. Jakerh22 started following Engine knock and TSB warranty work
  16. Jakerh22
    Yeah, thanks for the response. I doubt that will happen. If anything a small reimbursement for the inconvenience they caused for my wife would be nice. Every time I mention about much of an inconvenience it has been, and the stress it’s caused for my wife due to feeling like we are burdening family, they say “well, hopefully it’ll be all done tomorrow and you won’t have to worry about finding a loaner vehicle.” I mean, that’s very considerate and all but it’s already been 4 weeks! I would like to reimburse family for the hassle and sacrifice they have made to help us out, when I’m reality, Nissan should have had us in a vehicle from the very beginning.
  17. Jakerh22
    Also, when this is all said and done, I’ll have till December on my manufactures warranty. With all the problems they are having getting it back together, I have concerns it’ll have ongoing issues ?
  18. Jakerh22
    So I posted this in the older post but wanted to move to the appropriate forum based off of year. Update on my current situation: So, Friday morning I spoke with my Nissan dealership and I was told “it should be put back together later today, if not first thing tomorrow morning” The service rep then informed me that he would call me and let me know later today where we’re at. I did not hear from them later on Friday, nor did I hear from them on Saturday. I called this morning and of course can never get ahold of anyone. My wife stopped in there a d talked to the service manager who has not been helpful in this whole situation. The issue is that the dealership was unable to provide us with a loaner vehicle that could suit my wife and 5 children. So for the past month, we have been inconveniencing family in order to get a vehicle to transport our family. It has created tensions as my wife and I feel like we are burdening our family. Also, when the dealership tells us it will be back together today or tomorrow, our family is expecting to get their vehicle back. We have been told our vehicle should be done by this day on 3 or 4 different occasions now. I feel like customer service has been the least of their concern. I have a case open with consumer affairs but feel like that has gotten me nowhere. How to I get ahold of a regional manager or someone I can escalate this too. A lot of this hassle and the stressors could have been avoided had they provided us with a vehicle.
  19. Jakerh22 Jakerh22 joined the community
  20. Jakerh22
    I have a 2017 NV passanger van that has been at my local dealership for 4 weeks this Tuesday. After being told it was normal for some NV’s to sound the way mine did, I discovered the TSB. I took the info to Nissan and the decided to replace the short block under warranty. After getting it back together, they’ve been having issues with codes. An was running lean and not accelerating properly. They ended up replacing the fuel pump. Still did not fix it. I was told it is running fine but still throwing codes. Something clearly wasn’t put back together properly and my poor wife has been without a vehicle for almost a month. Frustration after frustration. Now I’m worried about what other problems will arise after I finally get it back. It only has 64k miles. ?
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