radin2son

I think this is the last place I ranted about Nissan's Commercial Consumer Affairs. They again agreed to reimburse me, but the overall process is severely lacking. Today, they called and left a message for me to call back. No other info. Called back several times, busy. Sent email requesting call back and written verification of Nissan's response. Got call back, but email verification not possible. Nissan's (non-commercial) Consumer Affairs appears to be the same call center, but they have longer hours, a web site where you can write your issue and they do call back. I used them in the past not knowing there was commercial unit.

Nissan has again agreed to reimburse me for repairs, but their reasoning misses the point or the information they were given by the call center was inadequate. The 5 yr or 50k mi emissions defect warranty should have covered repairs and/or replacement. Either the charcoal canister or sensor attachment was defective or the sensor was attatched incorrectly. The sensor worked and was not replaced. Every NV without the 100k,or is it 110k, warranty that requires this type of repair needs to point this out to the service advisor or manager at the time of service. My mistake was not knowing enough about the warranty. It is right there with the manual.

Nissan hath spoken... Again, via Jerome. The check will be in the mail; that is, 2 weeks from now after it is processed. I don't really care how long it takes. I asked Jerome to explain what happened. He picked up the case before the previous rep, Chase, processed it and Jerome had to verify my info. I also asked Jerome to email verification that reimbursement had been approved and would be sent in 2 weeks. He is not able to respond to this via email. The only email after the fact is follow up. A survey? Bet I don't get one. Time to move on, maybe.

It's under buying, leasing & ordering. Look for the NVP for sale. No indication it was sold but you could send him a message.

I ordered a side of 4 and barely got 1. Will order them again when east of Amarillo. Seems to be a BBQ staple. In DC, before we could finish our order, the waitress decided my wife and I should order sides of fries and onion rings and share them. She was right... Another regional meal we liked was Louisiana tamales. Much different than SW tamales.

If you didn't find the "Magic" video buried in this forum, it is worth the search. Also, check out the Outside Van NV conversion. Over the top! 2-3 years, 90% of the time will really test my theory that that interior starts shrinking after 30 days. You will like the chassis. Enjoy your build and feel free to ask questions and ignore my answers...

He put the van up for sale... Don't know if he sold it.

This doesn't cover Nissan model sales comparisons, but you can also search "van sales, May 2015" and get a breakdown for all vans sold in May and for the year to date. You can look at US sales and Canada sales. Ford continues to sell huge numbers of E series vans. Stockpile or are they counting cut away versions? Regarding 100k warranties, GM trucks and someone else are discontinuing this as buyers do not consider warranties when buying. Stupid us! You are lucky you have this... We'll see how this plays out over time. Your driver's seat and Olaf's bird bombs are a good examples of Nissan's work around.

We should add "best regional foods" to summer trips. 25 miles south of Amarillo and your favorite "fried pickle" place is Palo Duro Canyon. Who knew? We were able to track down some fried pickles at the BBQ Exchange in Gordonsville, VA. No one warned me to let them cool a bit. When you need a little more room, you might like this Ford (rest area near Trindad, CO) to add to your collection. Canyonlands would be a great rally destination. Lots of things to do there. We could invite the Aussie monitors; they might like it in the Utah outback.

Pretty good, professional format for a bunch of entrepreneurs. The SMB forum was founded by a bunch of E series 4x4 owners and looks like it. If nothing else, the site is useful. Solutions, however, will come from the bottom (members) up. Nothing unusual about that.

A great resource to bring as you travel to national parks is "Your Guide to the National Parks" published by Stone Road Press. We wish they had one for national monuments. KMG, if you ever travel to Canyonlands UT bring a copy with you. Almost entirely "no service." Without this book, we might never have found Love Muffin Cafe in Moab. Great coffee and breakfast, plus everyone has that disheveled look of having too much fun to care what you look like. Post some photos after you pick up your NVP. 13 hours should qualify as a summer trip...

Bates said the same thing long ago, and you are probably correct. I think in my "venting" I took this thread too literally. But, why have feedback, help and problem resolved? I hope they are not depending on me for income by clicking on their non-relevant ads. This may be why I started out in right field...

Chris, No cowboy pin stripes yet... ASD Dad, Still have the stock tires. I'm looking at possible tires but can't decide between road and not too aggressive AT tires. No complaints with the oem tires, so may stick with them. Post photos of your travels. Love the names of eastern campgrounds.

Nissan has done a good job of insulating itself from owners by outsourcing customer service, aka, "consumer affairs." At this point, we have to deal with this inept, non-technical call center. The service manager here did document the history of of intermittent check engine light and loose gas cap warning. His comment was, "It's up to Nissan." This is what Nissan based its approval for reimbursement, according to the first cs rep. The second rep has started the process over. I don't understand Nissan's logic, and I'm not likely to get an answer from the "call center," about why the sensor is not covered under warranty. In this case, the sensor did not fail nor was it replaced. The part that failed was the charcoal canister or what held the sensor in place. I digress. The service manager, as you know, will run issues by the regional rep. It gets resolved or dies. When the latter happens, we are left with the "call center." We have to take this step and hope it gets resolved. This where I am. I have no issues with the local dealer or where the repair was done, so I will continue to go here for service. Another interesting aspect is the silence of the Nissan forum monitors. Are they also outsourced? Even worse, are they part of the "call center?"

I took a look at the "how to post" and brake controller photo by ASD Dad and noticed the Nav screen showed a much more expansive view than what I get when using Nav. I believe ASD Dad has a 2015 NVP. If this is the difference between the 2015 and 2012 cards, then I will order the updated card. On the other hand, if this view is already available on the 2012 card/software and I am too challenged to bring it up, then it is back to the manual/DVD. Actually, it was back to our NV. I can expand the Nav view to I mile. The 1 mile view in the photo looks different; maybe it is the blue fade or is that clouds? The one feature I would like is a map overview of the route when it is first calculated

I hope others post photos of what their NVs are hauling, towing and where they are traveling this summer. My photos were just to kick start this and then sit back and read...

No 4x4. Posted these because Chris at Scott Clark Nissan wanted to know if we ever drove off pavement. We mostly drive on paved secondary roads in the western states. If needed, we will drive on dirt or gravel roads but turn around long before they become 4x4 only. You will have to post photos of your 2014 and where you drive it.

Here is the photo (not very good) of the home build. You can just make out the Fantastic fan housing on the roof behind the solar panel mounts. There was just one fan. He has windows on the rear doors similar to the one on the side. Have you and your grandson taken a trip?

The versatility of NVs is amazing. On our 35 day trip, we drove the Natchez Trace Parkway from Natchez, MS to Memphis, TN. 444 miles of beautiful scenery and history. The parkway follows along the Trace except for 2 sections totaling 5 miles, when you actually drive on the Trace following the ridge line. RVs are prohibited on both one way sections. No need for 4x4. The turn around point was Washington DC. Parking was made a whole lot easier with a temporary resident permit our son-in-law obtained for us. We didn't have to drive too much in DC, as our son-in-law gave us good directions on how to get into and out of DC. Totally confused the Navigation.

In the past week, I have interacted with 2 Nissan "Regional Consumer Affairs Specialists." Both work for a call center in central Tennessee, not Nissan. On 6/2, the first specialist, Chase, told me my request for repair reimbursement was approved by Nissan and I would be receiving a check in 4-6 weeks. Today, 6/5, the second specialist, Jerome, called to inform me he was taking over the case. When I told him it was resolved, he didn't seem to know this. He looked at the case file and acknowledged I was told I would be reimbursed but there was no indication Nissan approved this. He told he would get back to me on Wednesday. What is going on here? Will this keep going in circles? Will the ineptness of this call center ever get to Nissan? Other forum members have complained about messages left but no return phone calls and a message box full for days. All this for $225.50 for repairs to fix a faulty emissions sensor, that "Nissan denied because the sensor is not covered by the Nissan emission parts defect warranty" but "approved due to a documented history (check engine and gas cap warnings since 8000 miles)."

Not so fast... The repair is fine, the customer service part is broken. For whatever inept reason, Nissan Commercial Customer Affairs has restarted the process of reimbursement. At some point, Nissan and other manufacturers will get it that they can't outsource customer service. It will cost them sales, at least mine and others who do their homework and research vehicles.

Incredible! Just got off the phone with "Nissan" commercial customer service (yes, a call center) and was told I have a new customer service rep. The new one wanted to start the process as if the previous cs rep had done nothing. He was totally unaware that repair reimbursement had been approved. I had to tell him this. He pulled up my record and verified the previous cs rep had told me Nissan approved repair reimbursement, but there was no record Nissan approved it in the file. He will get back to me on Wednesday. Told him I wanted a email now, not next Wednesday, to reflect what the previous cs rep did and said and why the new one is duplicating what already has been approved. Told him I consider this matter done and that a check will be cut regardless of what he tells me next Wednesday. What a way to run a business! Looked at the email. Worthless. Basically says the new rep attempted to contact me and needs good contact info. If nothing else, I could reply, did and started the paper trail. Now that I have calmed down... Not really, just getting started. Rep #1 on 6/2 told me that the reimbursement process would be submitted on Friday, 6/5. If anything, rep #2 only needed to confirm my mailing address, not review the process. My take is that he was aware of the $ approval and is the backstop. Stop payments on behalf of Nissan and get a % back for the call center? Too diabolical?

Rick has a good point about the weight of water. We don't carry gray water for this reason, so the size of the tank is moot. If you haven't worked out your water holding tank(s), we carry potable water in a 20 gallon internal tank. The van came with a 10 gallon tank, so we swapped it out for the larger. We use campground water hookups when available for daily use and to fill the tank. We do not drink this water. Instead, we carry 10 gallons of store bought drinking water in gallon containers we stash around the van. There is a lot going on in these van conversions even when you keep them simple.

Nissan Commercial cs got back to me today as promised and will pay for the repairs. Interestingly, I was told I could call back the cs rep's direct line for any future problems. I suppose we could keep each other updated on the weather.

Commercial customer service got back to me today as promised. The sensor in the charcoal canister was only covered under the 36k van (2012) warranty. However, since the check engine line has appeared intermittently from 8k on and was reported when I took the van in for service, Nissan will reimburse me for repairs ($225.50). Although, I don't understand the reasoning why the sensor is not part of the emissions system covered by that warranty, the service advisor at Scott Clark Nissan was correct when he told me the sensor was not covered since my warranty had expired. So far the repair has worked and the service at that visit was otherwise excellent. Had the repair been completed in Tucson, the service manager at Jim Click Nissan probably could have arranged for Nissan to cover the repair based on his knowledge of the van's service history.