radin2son

Incredible! Just got off the phone with "Nissan" commercial customer service (yes, a call center) and was told I have a new customer service rep. The new one wanted to start the process as if the previous cs rep had done nothing. He was totally unaware that repair reimbursement had been approved. I had to tell him this. He pulled up my record and verified the previous cs rep had told me Nissan approved repair reimbursement, but there was no record Nissan approved it in the file. He will get back to me on Wednesday. Told him I wanted a email now, not next Wednesday, to reflect what the previous cs rep did and said and why the new one is duplicating what already has been approved. Told him I consider this matter done and that a check will be cut regardless of what he tells me next Wednesday. What a way to run a business! Looked at the email. Worthless. Basically says the new rep attempted to contact me and needs good contact info. If nothing else, I could reply, did and started the paper trail. Now that I have calmed down... Not really, just getting started. Rep #1 on 6/2 told me that the reimbursement process would be submitted on Friday, 6/5. If anything, rep #2 only needed to confirm my mailing address, not review the process. My take is that he was aware of the $ approval and is the backstop. Stop payments on behalf of Nissan and get a % back for the call center? Too diabolical?

Rick has a good point about the weight of water. We don't carry gray water for this reason, so the size of the tank is moot. If you haven't worked out your water holding tank(s), we carry potable water in a 20 gallon internal tank. The van came with a 10 gallon tank, so we swapped it out for the larger. We use campground water hookups when available for daily use and to fill the tank. We do not drink this water. Instead, we carry 10 gallons of store bought drinking water in gallon containers we stash around the van. There is a lot going on in these van conversions even when you keep them simple.

Nissan Commercial cs got back to me today as promised and will pay for the repairs. Interestingly, I was told I could call back the cs rep's direct line for any future problems. I suppose we could keep each other updated on the weather.

Commercial customer service got back to me today as promised. The sensor in the charcoal canister was only covered under the 36k van (2012) warranty. However, since the check engine line has appeared intermittently from 8k on and was reported when I took the van in for service, Nissan will reimburse me for repairs ($225.50). Although, I don't understand the reasoning why the sensor is not part of the emissions system covered by that warranty, the service advisor at Scott Clark Nissan was correct when he told me the sensor was not covered since my warranty had expired. So far the repair has worked and the service at that visit was otherwise excellent. Had the repair been completed in Tucson, the service manager at Jim Click Nissan probably could have arranged for Nissan to cover the repair based on his knowledge of the van's service history.

Our "tiny" gray water tank is located midway between the rear edge of the driver side door and the seam midway between door and wheel well. It is vented just under middle of the side window. (After an emissions sensor was repaired at Scott Clark Nissan, Chris took a look at our NV with the top up. Little did he know he would be showing the location of the gray water vent and general location of the city water and shore power intakes.) We found out what little capacity it has when on our first day, trip it started flowing out the vent. We mostly leave the drain open over a large dish pan that can be carried to sink water dumps that tent campers use or to bathrooms with washing sinks. Another tactic is to leave drain open with the cap on loosely and let it drain as you drive. Our van came with it, but you just might want to go with the dish pan. One other thing, when we use the external shower we stand in the same dish pan. The size of the pan will depend on the size of your foot.

They are most likely using a call center with limited hours for non-roadside service. I was able to leave a message on Tuesday, but got no call back. When I called again and spoke with a real person last Thursday, we talked about our respective weather, of course, and he indicated he was in central TN, not Chattanooga, where Nissan's main office is. The non-commercial number works fine, but can't help NV owners. Different call center?

Sounds like you now have a good service manager to work with. If he hasn't done this, see if he will designate 1 service adviser to work with all NVs. This service adviser could still work with all models, but would be the one you talk to when you bring your NV in. The dealer here has done this, which makes it a whole lot easier when setting up service, dealing with warranty issues or repairs.

According to www.nissan.navigation.com all NVs prior to 2015 can get the discounted card. 2015 models should already have the new card according to this site, and you will have to wait a year to get an update. Check to make sure you don't have a 2014 card. Doubt it improves GPS functionality. "In addition to refreshed data... new features (may include)... Advance lane guidance directs you to the appropriate lane... junctions. Text-to-speech and voice recognition... (?) Speed limit information... (?)" New features do not apply to all Nav systems. Those of you with 2015 NVs. Anything to suggest it is an improved system, or is it like replacing a 2013 atlas with a 2015, which we need to do

Anyone have any objection to asking the monitors to delete the various prescription etc. posts that have appeared, if the monitors don't do this on their own? I doubt the average age of male posters approaches the need. Women owners and drivers probably just give the all knowing look...

Yes, it is thru Nissan. Normally the update is $149, but you need to call 1-866-562-8837 or go to www.nissannavigation.com/map to order one. The discount is valid through 6/30. You can try to get this when you pick up your NV next week, but the dealer will probably have to order it anyway. But, as Rick will tell you, your dealer parts dept may order the one you already have. No one else has mentioned getting this letter, but it is for cargo NVs, 2012-14. There is a customer #. If needed you may be able to get around this by calling and giving them your vin#. The "event code" is NIS-DM1-SD-0415. I just checked the web site. You shouldn't have any trouble getting one.

The 2015 Nav card is available for $99 through 6/30. No mention in the promo letter about any software upgrades.

As you know, I called them yesterday. Around 8 am pst, I spoke to a NV cs rep, who gave me case and call back numbers as well as a date for a response. Don't know what's up with their message process. On Tuesday, the service manager here gave me the non-commercial number to call. When put on hold, I was given a short wait time. Didn't wait long but the cs rep couldn't help. She did give the correct number and tried to transfer my call. It never connected, so I called them. Left message but no call back the next day. One system works, the other doesn't. Not a great way to run a company. Nissan monitors, can you help out with getting the commercial help line to work at least as well as the non-commercial.

Rick, Give them a call when they are "open." You, however, will be speaking to a customer service person, most likely contracted out, not a tech or engineer.

Not surprised you did your research. So many vans and so few choices. Impossible to foresee the towing issue. A very early post mentioned taking a NV test ride towing a travel trailer. I found that hard to believe... Never mentioned the dealer. NVP is the right vehicle for you and your family. Hope your radio gets fixed in time.

You have everything covered so to speak... Hope your family emergency resolves itself quickly and positively.

15.33 mpg for a 6,224 mile trip. Computer said 16 mpg but it always measures higher than figuring it on paper. Our '83 VW carried 2 kids and one large dog. The kids slept on top. Now we have 2 medium size dogs and no kids; we sleep on top. Every so often I sit in back and wonder what it would be like with no dogs.

Check with the dealer to see if it is covered under Nissan's 5yr/50k emissions warranty. The service advisers may not be aware of this and can find out. I wasn't aware of this warranty when I had emissions repairs done, so I had to seek reimbursement from Nissan. Waiting for approval.

You are right. Press 1 for roadside assistance and 2 for everything else. 2 only works 0800 to 1700 central time (TN), Monday through Friday. No call back, but was able to speak to someone this morning about being reimbursed for repairs covered under Nissan's emissions defect warranty and the ongoing problem since 8k miles. Most of what was wanted was verification of current information an vin#. What surprised me was they could pull up where the vehicle has been serviced. In my case, I was asked to fax the repair order and payment reciept, but if you can't they will contact the dealer(s) directly. I will get an answer on 6/2.

I don't mind Google basing ads on my searches, but I have not searched for Verizon, Jeep etc. Relevant ads for the forum have included Nissan. I guess for the most part we have trained our brains to ignore banner and/or top of the page ads. I tend to notice, then ignore, these ads when I switch from mobile to iPad.

Why on earth would Nissan want ads for other vehicle manufacturers to appear on this forum? Jeep? Honda?

Remember that number I suggested everyone keep handy... Call them, and while you are at it remind them to call me back. I assume you have tried to find another NVP with leather. If not get on the Internet, find one no matter where it is and test it. A new seat cushion may do nothing. If you get nowhere, contact BBB and find another dealer for everything. Your other option, extreme, is to get rid of it. You have 2 issues: lack of power compared to your Toyota and a driver's seat you find intolerable.

Did everyone, 2015 owners excepted (maybe), get their letter offering the 2015 maps upgrade for $50 off? Still see no reason to buy this, unless there are hidden improvements as in software upgrade. Still waiting to hear from NV owners who installed Apple CarPlay and whether or not this is an improvement. Anyone using Android Auto?

Keep this number handy. Nissan Commercial customer service. 877-647-6281 Service Manager here told me to contact Nissan to request reimbursement and Nissan will contact him for past repair records. It will be up to Nissan to decide. He also sent me a copy of the warranties for my specific vehicle. Confusing in that it is not in sync with the warranty book. Left a message at Nissan. Reply due in one business day. Update: 5/27 Left message at Scott Clark Nissan, NC to give them a heads up that I'm filing request for reimbursement. My experience in the past is that "heads up" is generally a waste of time, but as their paperwork says: "Customer satisfaction is our #1 priority...

If your NV is still under warranty, none of this applies. Nissan will replace the faulty part with new or remanufactured parts. If your warranty has expired, and not living in CA (7 years or 70,000 miles), the Nissan defects warranty and federal emissions warranties are 5 years or 50,000 miles/8years or 80,000 miles. The warranty parts list is long and appears to cover all sensors. The Nissan defects warranty states NVs were designed, built and equipped to meet US emissions standards in effect at the time at the time of sale. "This warranty covers any repairs needed to correct defects in materials or workmanship which cause your vehicle not to meet these standards." So, is Nissan going to reimburse me for the repair? We'll see. There also is the federal performance warranty which only applies if you 1.fail emissions testing and 2. Pay a penalty or cannot use your NV. There are all sorts of ways to void this.

Someone else posted a similar issue with check engine sensors after the vehicle warranty expired and tried to get it fixed under the "smog related" warranty. Nissan, at least at the dealer level, refused. The post indicated the catalytic converter and perhaps other non-sensor parts were covered. This may vary by state and I have to get the warranty book out. I think my only hope is that Nissan will consider this as a problem that should have been resolved during the warranty period. If the sensor fix works permanently, then the $225 may be worth it. I'll update both...