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Brand new 2021 Nissan NV2500 High Roof with automatic locks, and the sliding door gets stuck shut. We had a 2012 with manual locks and as it got older it happened more and more. In the old one, I could give it a swift kick and it would pop open. That is not working for the new van. Any updates on how to get the door open and has anyone figured how to correct the problem?

Want to thank everyone who posted photos and descriptions of what they did to fix the problem! A few days ago, I added the details of my sliding door saga to @Nancy's post. @aztec replied saying that the fix described by Nancy (tighten the tension on the wire to the middle latch by adjusting the sliding bolt) is a known solution. So decided to try it. Here's what worked for me: I adjusted the tension about 5 times and the door wouldn't budge from the inside or outside...was ready to give up. In one last attempt, I tried (from the outside of the) pushing the bottom of the door with my foot so it sat flush w/ the side of the van; and, at the same time, pull on the handle...the door slid open. This last maneuver would have been much easier with two people. Have opened and closed the door about 20 times and each time making sure that I used enough force so that the door closed completely flush with the outside of the van wall. Clearly, the door was jammed somewhere so I'm not sure which fix worked -- the bolt or pushing the door flush and pulling. Maybe the combination????

Hello everyone. I'm Jana and I bought a 2017 Nissan NV 3500 high top brand new a month ago. Using it to safely transport our rescue dogs and family circus show (Circus Stella, named after the dog!) We already have a problem. The sliding door won't open. We have no idea what happened. It was working fine, and now it's just not. It feels like it's locked, even though we're sure it's unlocked. It won't budge. Has anyone else had this problem? Any suggestions of what to do? We have the manufacturer's warranty to fall back on (hopefully) but we added some sound deadener and insulation. That sort of thing won't void the warranty, will it? The van was SO LOUD in the back, we added some "rattletrap" to lessen the noise. That was simple and easy and has been on for weeks with no problems. I cannot imagine it has anything to do with the broken door. This is such a bummer. I've never had a new car before, and stuff like this is exactly what I was hoping to avoid by buying new.